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Southeastern Massachusetts Library System

Delivery Courier Survey

September 2008

We are beginning the fourth month of delivery with our new vendor, Commonwealth Carrier. We would like to know how delivery is working for you. We would appreciate you taking the time to complete the following survey. We will share your comments with Commonwealth Carrier so that we can improve delivery service where needed. Thank you!

How would you rate the following statements?

1. Materials you receive are sorted correctly.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

2. You receive delivery at your scheduled time.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

3. Materials have a 24-hour turnaround time or next-day delivery.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

4. You have enough bins on hand.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

5. You receive extra bins when requested.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

6. Courtesy of the courier driver.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

7. SEMLS keeps you informed of delivery delays and/or problems.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

8. Delivery problems are resolved in a timely fashion.

Excellent
Good
Adequate
Needs Improvement
Unacceptable/Poor
Don't Know

9. What works well for you regarding delivery service?

10. If you could improve anything about delivery, what would that be?

11. Other comments you would like us to know about delivery.

12. What type of library do you work at?

Academic
Public
School
Special

13. Name and Library: