The future of MassAnswers is being discussed, as MetroWest has now dropped out. Do you know what MassAnswers is? Do your patrons use it? Do you use it? Would you use it if you knew what it was? For anyone that doesn't know, it is a 24/7 online chat service staffed by the six regional reference centers, and librarians across the country. Patrons can log on at www.massanswers.org. If you haven't tried it, you might just give it a test drive. Falmouth has put the qwidget that allows quick access on our web page at http://www.falmouthpubliclibrary.org/?/reference/talk/
Before it disappears due to lack of funding, you really should give it a try. I think it is an amazing service to patrons, and we help loads of students and adults whenever we cover the service. Believe me, people do still need reference help even (especially) if they are on the web.
You can also now follow Falmouth Public Library on twitter (falpublib) or on our Facebook page. Is your library using Twitter or Facebook? How is it going?
Jill Erickson, Falmouth Public Library, Regional Reference Center
