Reporting Missing Items and Claims

Procedure For Damaged Items:

• Delivery Claim Procedures For Owning Libraries Only.
• Please submit the claim form immediately upon noticing damage, clearly describing the nature of the claim. Click here for claim form.
• Damaged items must be sent to the SEMLS office after your claim is submitted online.

Procedure For Items Missing In Transit:

STEP 1: (For any item that has been in transit for 2 weeks)

Double check your shelves or other areas (repair and/or processing.)

• Ask requesting library to double-check their facility for item.
  
• Complete the online notification form.
  
• Allow two weeks after submission of this form to see if item returns to your collection before going on to step 2.

Procedure For Claims

STEP 2:

• Allow 2 weeks after submission of this missing item notification form to see if the item returns to your collection.
• If it still appears on your In Transit report on the 4th week, a Claim Form, available on our web page should then be submitted.
• If available, please submit a copy of your Missing In Transit Items report generated by your local automated system.

SEMLS will not be responsible for items missing in transit for more than six months.