Reference

SEMLS contracts with two reference centers to provide assistance with reference questions for all member libraries and their users.

The regional reference centers also contribute to MassAnswers, a chat service in which librarians answer questions 24 hours a day, seven days a week. This service is available to all residents in Massachusetts.

Member libraries can contact the reference centers through the online request form or by phone, fax, or e-mail.

Falmouth Public Library:
508-457-2556
888-439-8850 member libraries only
508-457-2559 fax
falmouthreference@falmouthpubliclibrary.org

Thomas Crane Library (Quincy):
617-376-1316
617-373-1308 fax
quref@ocln.org

Link to the MassAnswers Web Site

MassAnswers is a cooperative project of Massachusetts Regional Reference Center libraries and other cooperating libraries, joined with the nationwide 24/7 Reference collaborative. MassAnswers is initially funded by federal grant funds, authorized by the Library Services and Technology Act, and administered by the Massachusetts Board of Library Commissioners.

Libraries are encouraged to add the MassAnswers logo (below) to their Web sites and provide a link to the service at http://www.massanswers.org.

Instructions:

1. Right-click on the logo.
2. If using Internet Explorer, click on Save Picture As.... If using Firefox or Netscape, click on Save Image As...
   If using Safari, Ctrl-click the image and select Save Image As...
3. Choose a location for the MassAnswers file and click Save.